Verify that your BlackBerry is compatible with the Bluetooth enabled phone. For more information, see the documentation that came with the Bluetooth enabled phone.
Allow the Bluetooth enabled phone to discover your phone. In the Bluetooth setup application, click Allow another device to find me.
Turn off encryption for Bluetooth connections between your phone and the Bluetooth enabled phone. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Press the Menu
key. Click Save.
Friday, 26 August 2011
My list of paired Bluetooth enabled devices isn’t showing?
Verify that Bluetooth is turned on. Go to Manage Connections
and check ‘Bluetooth’ is ticked. Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
and check ‘Bluetooth’ is ticked. Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
How can I stop people sending me files over Bluetooth?
1 From the Home screen select Manage Connections
and tick Bluetooth and select Bluetooth Connections
2 Select the Menu
and then Options
3 Ensure Bluetooth is enabled
4 Scroll to the Discoverable: dropdown box then press the Trackpad/Trackball key
5 Scroll to No, then press the Trackpad/Trackball
and tick Bluetooth and select Bluetooth Connections
2 Select the Menu
and then Options
3 Ensure Bluetooth is enabled
4 Scroll to the Discoverable: dropdown box then press the Trackpad/Trackball key
5 Scroll to No, then press the Trackpad/Trackball
I can’t type a passkey on a Bluetooth enabled device?
If you cannot type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry device, in the Enter passkey for field, try typing 0000 or 1234
How do I change the name in my phone that other people see over Bluetooth?
From the Home screen select Manage Connections
and tick Bluetooth and select Bluetooth Connections. Select the menu
key and select Options
Change Device Name her and enter the name you want other people to see.
Select Save
and tick Bluetooth and select Bluetooth Connections. Select the menu
key and select Options
Change Device Name her and enter the name you want other people to see.
Select Save
How do I pair my phone with another Bluetooth-enabled phone?
1 From the Home screen select Manage Connections
and tick Bluetooth.
2 Click Search or Listen.
3 If necessary, click a Bluetooth enabled device.
4 If necessary, type the passkey for the Bluetooth-enabled device (e.g. headset) on your phone.
5 If necessary, for some types of pairings (e.g. two phones), you may need to approve the pairing on both phones or confirm a passkey from the other phone.
6 If you have another Bluetooth enabled phone that this phone is trying to pair with your BlackBerry (for example sending and receiving files between handsets) you will need to make your BlackBerry discoverable, Within Bluetooth set-up, either
a. Handheld software 6.0 or later - Change the Discoverable option to Yes, or
b. Handheld software 5.0 or earlier - Within Bluetooth set-up, select Options and then set Discoverable to Yes.
and tick Bluetooth.
2 Click Search or Listen.
3 If necessary, click a Bluetooth enabled device.
4 If necessary, type the passkey for the Bluetooth-enabled device (e.g. headset) on your phone.
5 If necessary, for some types of pairings (e.g. two phones), you may need to approve the pairing on both phones or confirm a passkey from the other phone.
6 If you have another Bluetooth enabled phone that this phone is trying to pair with your BlackBerry (for example sending and receiving files between handsets) you will need to make your BlackBerry discoverable, Within Bluetooth set-up, either
a. Handheld software 6.0 or later - Change the Discoverable option to Yes, or
b. Handheld software 5.0 or earlier - Within Bluetooth set-up, select Options and then set Discoverable to Yes.
How do I enable Bluetooth on my phone and what will it allow me to do?
By enabling Bluetooth on your phone you can:
Use a Bluetooth wireless head piece to make calls
Listen to music
Play games and video
Share music and videos with other BlackBerry users or other phones
Switching on Bluetooth From the Home screen select Manage Connections
and tick Bluetooth.
Use a Bluetooth wireless head piece to make calls
Listen to music
Play games and video
Share music and videos with other BlackBerry users or other phones
Switching on Bluetooth From the Home screen select Manage Connections
and tick Bluetooth.
I am having problems connecting to Wi-fi?
If you are having problems connecting to Wi-Fi you could try resending the Wi-Fi service books by pulling the battery and resetting the phone then try again.
If your email account uses a BlackBerry Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network.
If your email account uses a BlackBerry Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network.
How will I know if my BlackBerry is using Wi-fi?
There are a few indicators:
The name of the Wi-Fi network will be shown next to the Mobile phone network’s name at the top of the home screen
On phones running handheld code v5.0 or earlier, there will be an icon that says “Wi-Fi” in top left hand corner of the screen it will be bright Black and White when you are using Wi-Fi
On phones running handheld code v6.0 or later, there will be an icon that looks like this
in top left hand corner of the screen the BlackBerry Bullets (4 little dots) will be next to it instead of next to the 3G or GPRS or EDGE icon when you are using Wi-Fi
The name of the Wi-Fi network will be shown next to the Mobile phone network’s name at the top of the home screen
On phones running handheld code v5.0 or earlier, there will be an icon that says “Wi-Fi” in top left hand corner of the screen it will be bright Black and White when you are using Wi-Fi
On phones running handheld code v6.0 or later, there will be an icon that looks like this
in top left hand corner of the screen the BlackBerry Bullets (4 little dots) will be next to it instead of next to the 3G or GPRS or EDGE icon when you are using Wi-Fi
How do I connect to Wi-fi?
Setting up Wi-Fi on your BlackBerry takes just a few simple steps -
1 On the home screen, click the Manage Connections
icon.
2 Click Set Up Wi-Fi
3 Select one of the following:
Click Scan for Networks. Click a network.
Click Manually Add Network. Type the network name. Click Add.
4 You’ll be prompted to save a profile for the Wi-Fi network, click Next so your phone connects to the Wi-Fi network automatically next time.
5 Handheld software v5.0 and earlier Wi-Fi devices – Select browser then bookmarks and then select Wi-Fi HotSpot Login under the folder Wi-Fi Services.
6 Handheld software v6.0 and later Wi-Fi devices – The device will automatically detect the Wi-Fi hotspot login if it is present.
7 To complete the Wi-Fi connection setup, click Finish.
If your email account uses a BlackBerry Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network.
1 On the home screen, click the Manage Connections
icon.
2 Click Set Up Wi-Fi
3 Select one of the following:
Click Scan for Networks. Click a network.
Click Manually Add Network. Type the network name. Click Add.
4 You’ll be prompted to save a profile for the Wi-Fi network, click Next so your phone connects to the Wi-Fi network automatically next time.
5 Handheld software v5.0 and earlier Wi-Fi devices – Select browser then bookmarks and then select Wi-Fi HotSpot Login under the folder Wi-Fi Services.
6 Handheld software v6.0 and later Wi-Fi devices – The device will automatically detect the Wi-Fi hotspot login if it is present.
7 To complete the Wi-Fi connection setup, click Finish.
If your email account uses a BlackBerry Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network.
What does “validating email accounts” mean and when do I have to do it?
It simply means your BlackBerry needs you to enter the password for your email addresses to start working again. You need to do this when:
You’ve moved your SIM card into another BlackBerry phone
Every 360 days if you use a Windows Live Hotmail account
If you change the password for your email account on the internet
You’ve moved your SIM card into another BlackBerry phone
Every 360 days if you use a Windows Live Hotmail account
If you change the password for your email account on the internet
What is Wi-fi and what can I do with it?
Wi-Fi is high speed wireless access to the Internet. Wi-Fi is provided via hotspots that broadcast their signal over a range of 50 to 100 metres. You may have one in your home to provide access to your broadband line and you will find public hotspots in a variety of locations around the country.
Most BlackBerry phones have Wi-Fi built-in and using it will allow you to use data hungry services (like video and music streaming) quickly and without eating into your O2 data allowance.
Most BlackBerry phones have Wi-Fi built-in and using it will allow you to use data hungry services (like video and music streaming) quickly and without eating into your O2 data allowance.
How do I add, change or delete my own email accounts?
From the Home Screen select the Setup
folder then Email Settings or Email Accounts. If you have ever created BlackBerry username and password you will be prompted to enter it here.
Then click on the email address you want to affect and select either:
- Edit to change the email account settings such as your auto signature.
- Delete to delete the email account.
- Set up another email account.
folder then Email Settings or Email Accounts. If you have ever created BlackBerry username and password you will be prompted to enter it here.
Then click on the email address you want to affect and select either:
- Edit to change the email account settings such as your auto signature.
- Delete to delete the email account.
- Set up another email account.
How do I create a BlackBerry Email address?
You can only access this type of email address from a BlackBerry on the O2 network – if you leave BlackBerry or O2 you’ll lose this email address.
Find the Setup
folder on your Home Screen then select either Email Settings or Email Accounts If prompted to select either Internet Mail Account or Enterprise Account, Select Internet Mail Account
Agree to the terms and conditions.
To create a BlackBerry email account with the domain @o2email.co.uk which you can only use with your BlackBerry phone on O2
Select Create New Address
Choose your email address (e.g. myname@o2email.co.uk) password, and secret question
Your email account is now set up.
You can only have one @o2email.co.uk account associated with your BlackBerry at any one time.
Find the Setup
folder on your Home Screen then select either Email Settings or Email Accounts If prompted to select either Internet Mail Account or Enterprise Account, Select Internet Mail Account
Agree to the terms and conditions.
To create a BlackBerry email account with the domain @o2email.co.uk which you can only use with your BlackBerry phone on O2
Select Create New Address
Choose your email address (e.g. myname@o2email.co.uk) password, and secret question
Your email account is now set up.
You can only have one @o2email.co.uk account associated with your BlackBerry at any one time.
How do I add an internet email account to my BlackBerry?
Find the Setup
folder on your Home Screen then select either Email Settings or Email Account. If prompted to select either Internet Mail Account or Enterprise Account, select Internet Mail Account.
Agree to the terms and conditions.
Then choose which email account provider you use.
Enter the email address and password of the account you wish to add
Agree to any additional terms and conditions
Your email account is now set up. Select Set up another email account if you want to add another email account and repeat steps above. Up to 10 email accounts can be added to one phone.
folder on your Home Screen then select either Email Settings or Email Account. If prompted to select either Internet Mail Account or Enterprise Account, select Internet Mail Account.
Agree to the terms and conditions.
Then choose which email account provider you use.
Enter the email address and password of the account you wish to add
Agree to any additional terms and conditions
Your email account is now set up. Select Set up another email account if you want to add another email account and repeat steps above. Up to 10 email accounts can be added to one phone.
What do I need before I can set up email on my BlackBerry?
In order to start receiving your email directly onto your phone you will need your email address and password, then follow the FAQ ‘How do I add, change or delete my own email accounts?’
If your email domain (the bit after the @ sign) is new to the BlackBerry Network you will need to input your POP3 or IMAP server information.
If you’re not sure what this is, click here to confirm your POP3 account details, it will help confirm wither you are putting the correct email account information in your phone.
If your email domain (the bit after the @ sign) is new to the BlackBerry Network you will need to input your POP3 or IMAP server information.
If you’re not sure what this is, click here to confirm your POP3 account details, it will help confirm wither you are putting the correct email account information in your phone.
Which email accounts does BlackBerry work with?
You can use your BlackBerry with absolutely any email address. There are only two limitations –
1. You can only have up to 10 email addresses.
2. If it’s an email address handled by your own (or your company’s) email server then you will need to open up the email account for POP3 access or install a BlackBerry Enterprise Server
1. You can only have up to 10 email addresses.
2. If it’s an email address handled by your own (or your company’s) email server then you will need to open up the email account for POP3 access or install a BlackBerry Enterprise Server
How do I move my email accounts from one BlackBerry to another?
Insert your old SIM card into your new phone and follow the steps below:
1 From the Home Screen select the Setup Folder
and select Email Settings/Email Accounts.
2 You will now be able to view your email accounts, select Move and your email accounts will be associated with your new BlackBerry.
3 Validate your existing email accounts on your new phone by entering the email account password and select Validate.
1 From the Home Screen select the Setup Folder
and select Email Settings/Email Accounts.
2 You will now be able to view your email accounts, select Move and your email accounts will be associated with your new BlackBerry.
3 Validate your existing email accounts on your new phone by entering the email account password and select Validate.
Will my existing SIM card work with my new BlackBerry?
Most probably, however you need to make sure you have a 3G SIM and you have a BlackBerry tariff. If you have a 3G SIM, it will have 3G written on it in the last 4 digits of the SIM number. For example - 89441100639276352943GD2
If you’re on O2 Pay & Go you will need to do one of the following to be able to use the BlackBerry services:
If you’re on O2 Pay & Go you will need to do one of the following to be able to use the BlackBerry services:
My phone does not recognise my media memory card?
Check that your media card is inserted in your phone correctly. For more information about inserting a media card, you can refer to the printed documentation that came with your phone.
Can I add the contacts saved on my SIM card to my BlackBerry?
Yes you can add your SIM contacts to your BlackBerry.
In the BlackBerry Address Book, press the Menu key
and select Click on ‘SIM Card Phone Book’
Click the Menu key
again and click ‘Copy All to Contacts'.
In the BlackBerry Address Book, press the Menu key
and select Click on ‘SIM Card Phone Book’
Click the Menu key
again and click ‘Copy All to Contacts'.
Is my BlackBerry connected to the network and ready to use?
Once you have inserted your active SIM card into your phone you should see GPRS, EDGE or 3G (in capital letters) with dots after it if in the right corner of the phone, this shows that your phone is registered to the O2 and BlackBerry Network and ready to use. If your phone is showing OFF if the right corner, from the Home Screen click the Manage Connections
icon, and ensure the Mobile Network box has a tick in it.
If your phone is showing gprs, edge, gsm, or 3g (in lower case letters) in the right corner of the phone then your phone is connected to the O2 network, but not the BlackBerry network. You should take your battery out and put it back in again which try to reconnect the BlackBerry network, if that fails you will need to contact O2 Customer Services to check your sim card has been provisioned for BlackBerry.
icon, and ensure the Mobile Network box has a tick in it.
If your phone is showing gprs, edge, gsm, or 3g (in lower case letters) in the right corner of the phone then your phone is connected to the O2 network, but not the BlackBerry network. You should take your battery out and put it back in again which try to reconnect the BlackBerry network, if that fails you will need to contact O2 Customer Services to check your sim card has been provisioned for BlackBerry.
How can I find out what the O2 coverage is like in my area?
Your Mobile Broadband signal can be affected by a number of factors including the number of people using the network, the construction of the building you're in and your location when getting online.
Therefore, we'd strongly recommend you check network coverage in your area (or the area you'll be using when travelling with your iPad), as we want to make sure you'll have a great experience. If you'd prefer, you can use our SMS coverage checker – simply text the word 'check' followed by your postcode to 61202 (i.e. check SL1 4DX) and we’ll let you know what your coverage is likely to be.
Therefore, we'd strongly recommend you check network coverage in your area (or the area you'll be using when travelling with your iPad), as we want to make sure you'll have a great experience. If you'd prefer, you can use our SMS coverage checker – simply text the word 'check' followed by your postcode to 61202 (i.e. check SL1 4DX) and we’ll let you know what your coverage is likely to be.
Can I transfer my existing mobile broadband service to O2’s micro sim mobile broadband service?
Its not possible to transfer your existing Pay Monthly or Pay & Go account to a new Micro-SIM Mobile Broadband account. You will need to start a new O2 Micro-SIM Mobile Broadband service using a new SIM pack.
How do I activate my free O2 micro sim?
Insert your O2 micro sim into iPad. Make sure you sync with iTunes and accept the update to the latest software – this is very important! It will allow you to connect to the O2 network and get online. You can then sign up, monitor and manage your O2 Mobile Broadband Pay & Go service — all from your iPad.
You can also choose to have payment taken automatically every 30 days. After registering for the first time you may need to restart iPad before you can use your O2 data allowance.
If you choose not to accept the update, you won’t be able to get online with 3G. To get the update, go to iTunes and select Summary > Check for updates.
Once your iPad is synched, it will download the O2 settings and you will be able to register your account. Tap Settings > View Account to register your details.
You can also choose to have payment taken automatically every 30 days. After registering for the first time you may need to restart iPad before you can use your O2 data allowance.
If you choose not to accept the update, you won’t be able to get online with 3G. To get the update, go to iTunes and select Summary > Check for updates.
Once your iPad is synched, it will download the O2 settings and you will be able to register your account. Tap Settings > View Account to register your details.
Is Wi-Fi included in my iPad tariff?
Once you have registered your details and purchased data you will be able to browse using WiFi with O2’s partners. O2 has partnered with The Cloud and BT Openzone to provide you with unlimited access to thousands of public Wi-Fi hotspots across the UK on your iPad. Excessive usage policy applies. Click here to check hotspot locations.
How do I activate my free O2 micro sim?
Insert your O2 micro sim into iPad. Make sure you sync with iTunes and accept the update to the latest software – this is very important! It will allow you to connect to the O2 network and get online. You can then sign up, monitor and manage your O2 Mobile Broadband Pay & Go service — all from your iPad.
You can also choose to have payment taken automatically every 30 days. After registering for the first time you may need to restart iPad before you can use your O2 data allowance.
If you choose not to accept the update, you won’t be able to get online with 3G. To get the update, go to iTunes and select Summary > Check for updates.
Once your iPad is synched, it will download the O2 settings and you will be able to register your account. Tap Settings > View Account to register your details.
You can also choose to have payment taken automatically every 30 days. After registering for the first time you may need to restart iPad before you can use your O2 data allowance.
If you choose not to accept the update, you won’t be able to get online with 3G. To get the update, go to iTunes and select Summary > Check for updates.
Once your iPad is synched, it will download the O2 settings and you will be able to register your account. Tap Settings > View Account to register your details.
Can I transfer my existing mobile broadband service to O2’s micro sim mobile broadband service?
Its not possible to transfer your existing Pay Monthly or Pay & Go account to a new Micro-SIM Mobile Broadband account. You will need to start a new O2 Micro-SIM Mobile Broadband service using a new SIM pack.
How do I clear the internet history on my Sony Ericsson phone?
X10 and X8
To clear the history:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Browser
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear history and Tap
7. Tap OK to the warning The browser navigation history will be cleared.
Vivas
1. Press the Menu key (white key)
2. Tap Internet
3. Tap Options
4. Tap Clear privacy data
5. Tap History
To clear the history:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Browser
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear history and Tap
7. Tap OK to the warning The browser navigation history will be cleared.
Vivas
1. Press the Menu key (white key)
2. Tap Internet
3. Tap Options
4. Tap Clear privacy data
5. Tap History
How do I clear the cache on my Sony Ericsson phone?
X10 and X8
To clear the cache:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Browser
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear cache and Tap
7. Tap OK to the warning The cache will be cleared.
Vivas
1. Press the Menu key (white key)
2. Tap Internet
3. Tap Options
4. Tap Clear privacy data
5. Tap Cache
W995
1. Press Menu (Navi key)
2. Highlight Internet and press Select (Navi key)
3. Press Options (left soft key)
4. Highlight Advanced and press Select (Navi key)
5. Highlight the Other tab by pressing the Navi key to the right
6. Highlight Clear cache and press Select (Navi key)
6. Press Yes (Navi key) to the message Clear cache?.
To clear the cache:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Browser
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear cache and Tap
7. Tap OK to the warning The cache will be cleared.
Vivas
1. Press the Menu key (white key)
2. Tap Internet
3. Tap Options
4. Tap Clear privacy data
5. Tap Cache
W995
1. Press Menu (Navi key)
2. Highlight Internet and press Select (Navi key)
3. Press Options (left soft key)
4. Highlight Advanced and press Select (Navi key)
5. Highlight the Other tab by pressing the Navi key to the right
6. Highlight Clear cache and press Select (Navi key)
6. Press Yes (Navi key) to the message Clear cache?.
How do I turn my Bluetooth on and make my Sony Ericsson phone visable to other devices?
To turn on your Bluetooth:
1. Press the Menu key
2. Tap Settings
3. Tap Wireless controls
4. Tap Bluetooth so a tick appears next to it
5. Tap Discoverable, so other devices in the area can see your phone (this will only be for 2 minutes).
1. Press the Menu key
2. Tap Settings
3. Tap Wireless controls
4. Tap Bluetooth so a tick appears next to it
5. Tap Discoverable, so other devices in the area can see your phone (this will only be for 2 minutes).
How do I change my Sony Ericsson phone's bluetooth name?
X10 and X8
To change your phones Bluetooth name:
1. Press the Menu key
2. Tap Settings
3. Tap Wireless controls
4. Tap Bluetooth so a tick appears next to it
5. Tap Bluetooth settings
6. Tap Device name
7. Tap the text box and enter your new name then tap OK.
To change your phones Bluetooth name:
1. Press the Menu key
2. Tap Settings
3. Tap Wireless controls
4. Tap Bluetooth so a tick appears next to it
5. Tap Bluetooth settings
6. Tap Device name
7. Tap the text box and enter your new name then tap OK.
How do I add an App on my Sony Ericsson phone?
To add an App:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Market
3. Tap the App you wish to download
If it's a free App,
1. Tap Install
2. Tap OK
If it's a chargable App,
1. Tap Buy
2. Tap OK
3. Tap Select payment method and select your payment method
4. Insert your payment details, then tap Buy now
5. Your App will now be downloaded in the background, to check this, tap, hold and slide down the top of the screen (while downloading you will a flashing arrow in the top left of the screen)
6. You will see on this screen all the Apps you have been or are being downloaded.
7. Tap, hold and slide up the bottom of the screen to return to the Market Place.
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Market
3. Tap the App you wish to download
If it's a free App,
1. Tap Install
2. Tap OK
If it's a chargable App,
1. Tap Buy
2. Tap OK
3. Tap Select payment method and select your payment method
4. Insert your payment details, then tap Buy now
5. Your App will now be downloaded in the background, to check this, tap, hold and slide down the top of the screen (while downloading you will a flashing arrow in the top left of the screen)
6. You will see on this screen all the Apps you have been or are being downloaded.
7. Tap, hold and slide up the bottom of the screen to return to the Market Place.
How do I delete an App on my Sony Ericsson phone?
To delete an App from your phone:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Market
3. Tap Downloads
4. Tap the App you wish to Delete
5. Tap Uninstall
6. Tap OK to the Uninstall application message
7. Tap one of the reason you wish to remove the App, then tap OK.
8. The App will now be uninstalled.
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Market
3. Tap Downloads
4. Tap the App you wish to Delete
5. Tap Uninstall
6. Tap OK to the Uninstall application message
7. Tap one of the reason you wish to remove the App, then tap OK.
8. The App will now be uninstalled.
How do I change the ringtone on my Sony Ericsson phone?
To change the ringtone on your Sony Ericsson Xperia X10 and X8 just following these instructions:
1. From the home screen, bring up main menu,
2. select settings,
3. tap sound and display,
4 then phone ringtone,
5. tap 1 to preview and ok to use it.
1. From the home screen, bring up main menu,
2. select settings,
3. tap sound and display,
4 then phone ringtone,
5. tap 1 to preview and ok to use it.
How do I clear the cache on my Sony Ericsson phone?
X10 and X8
To clear the cache:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Browser
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear cache and Tap
7. Tap OK to the warning The cache will be cleared.
Vivas
1. Press the Menu key (white key)
2. Tap Internet
3. Tap Options
4. Tap Clear privacy data
5. Tap Cache
W995
1. Press Menu (Navi key)
2. Highlight Internet and press Select (Navi key)
3. Press Options (left soft key)
4. Highlight Advanced and press Select (Navi key)
5. Highlight the Other tab by pressing the Navi key to the right
6. Highlight Clear cache and press Select (Navi key)
6. Press Yes (Navi key) to the message Clear cache?.
To clear the cache:
1. Double tap the bottom of the screen to bring up the main menu
2. Tap Browser
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear cache and Tap
7. Tap OK to the warning The cache will be cleared.
Vivas
1. Press the Menu key (white key)
2. Tap Internet
3. Tap Options
4. Tap Clear privacy data
5. Tap Cache
W995
1. Press Menu (Navi key)
2. Highlight Internet and press Select (Navi key)
3. Press Options (left soft key)
4. Highlight Advanced and press Select (Navi key)
5. Highlight the Other tab by pressing the Navi key to the right
6. Highlight Clear cache and press Select (Navi key)
6. Press Yes (Navi key) to the message Clear cache?.
How do I set up a Wi-Fi connection on my Sony Ericsson phone?
X10 and X8
To add a Wi-Fi connection:
1. Press the Menu key
2. Tap Settings
3. Tap Wireless controls
4. Tap Wi-Fi so a tick appears next to it
5. Tap Wi-Fi settings
6. Tap the network you wish to connect to
7. Tap Connect.
Vivas
1. Press the Menu key (white key)
2. Tap Settings
3. Tap Connectivity
4. Tap Wi-Fi
5. Tap the connection name you wish to connect to
6. Tap Connect
If the connection has been successful you will now see Connected underneath the connection name and a Wi-Fi icon next to the battery level indicator in the top left of the screen.
To add a Wi-Fi connection:
1. Press the Menu key
2. Tap Settings
3. Tap Wireless controls
4. Tap Wi-Fi so a tick appears next to it
5. Tap Wi-Fi settings
6. Tap the network you wish to connect to
7. Tap Connect.
Vivas
1. Press the Menu key (white key)
2. Tap Settings
3. Tap Connectivity
4. Tap Wi-Fi
5. Tap the connection name you wish to connect to
6. Tap Connect
If the connection has been successful you will now see Connected underneath the connection name and a Wi-Fi icon next to the battery level indicator in the top left of the screen.
How do I start using the Marketplace on my Sony Ericsson phone?
You'll need to setup/sign in to a Googlemail account to be able to use the Market Place Store to download Apps.
To setup a Googlemail account please see the FAQ in the Messaging section - How do I setup a Googlemail account from my phone?
To setup a Googlemail account please see the FAQ in the Messaging section - How do I setup a Googlemail account from my phone?
How do I change the PIN number on my Sony Ericsson phone?
X8 and X10
To change the PIN number on your phone:
1. Press the Menu key
2. Tap Settings
3. Tap Security & Location
4. Highlight Set up SIM card lock and Tap
5. Tap Change SIM PIN
6. Tap the text box to enter your Old PIN and then tap OK
7. Tap the text box to enter your New PIN and then tap OK
8. Tap the text box to re-enter your New PIN and then tap OK
Vivas
1. Press the Menu key (white key)
2. Tap Settings
3. Tap Phone
4. Tap Phone mangement
5. Tap Security
5. Tap Phone and SIM card
6. Tap PIN code
7. Enter your old PIN code in then tap OK
8. Enter your new PIN code then tap OK
9. Verify your new PIN code then tap OK
W995
1. Press Menu (Navi key)
2. Highlight Settings and Select (press Navi key)
3. Highlight General and Select (press Navi key)
4. Highlight Security and Select (press Navi key)
5. Highlight Locks and Select (press Navi key)
6. Highlight SIM protection and Select (press Navi key)
7. Highlight Change PIN and Select (press Navi key)
8. Enter Old PIN, then press OK (press Navi key)
9. Enter New PIN, then press OK (press Navi key)
10. Repeat New PIN, then press OK (press Navi key).
To change the PIN number on your phone:
1. Press the Menu key
2. Tap Settings
3. Tap Security & Location
4. Highlight Set up SIM card lock and Tap
5. Tap Change SIM PIN
6. Tap the text box to enter your Old PIN and then tap OK
7. Tap the text box to enter your New PIN and then tap OK
8. Tap the text box to re-enter your New PIN and then tap OK
Vivas
1. Press the Menu key (white key)
2. Tap Settings
3. Tap Phone
4. Tap Phone mangement
5. Tap Security
5. Tap Phone and SIM card
6. Tap PIN code
7. Enter your old PIN code in then tap OK
8. Enter your new PIN code then tap OK
9. Verify your new PIN code then tap OK
W995
1. Press Menu (Navi key)
2. Highlight Settings and Select (press Navi key)
3. Highlight General and Select (press Navi key)
4. Highlight Security and Select (press Navi key)
5. Highlight Locks and Select (press Navi key)
6. Highlight SIM protection and Select (press Navi key)
7. Highlight Change PIN and Select (press Navi key)
8. Enter Old PIN, then press OK (press Navi key)
9. Enter New PIN, then press OK (press Navi key)
10. Repeat New PIN, then press OK (press Navi key).
How do I copy my contacts from my SIM to my Sony Ericsson phone?
X10 and X8
To copy numbers from SIM to phone:
1. Tap Dialler
2. Tap Contacts
3. Press the Menu key
4. Tap More
5. Tap Import contacts
6. Tap SIM card
7. Tap the contacts you wish to Import or press the Menu key and Tap Import all.
W995
If you have contacts on your SIM you will be prompted to copy them to the phone memory when you first insert the SIM and turn the phone on, or first enter the contacts menu.
If not, then to copy from SIM to phone,
1. Select Menu (press Navi key)
2. Highlight Contacts and Select (press Navi key)
3. You will see the message,
4. Copy info from SIM card? It may take a few minutes.
5. Select Yes (press Navi key).
If this does not appear then:
1. Press Options (left soft key)
2. Highlight Advanced and Select (press Navi key)
3. Highlight Copy from SIM and Select (press Navi key)
4. Highlight Copy all and Select (press Navi key)
5. You will now see the message,
6. Copying from SIM card may take a few minutes. Copy now?.
7. Select Yes (press Navi key).
Vivas
To add the names and numbers stored on the SIM card to the contacts list in Contacts:
1. Press the Menu key (white key)
2. Tap Contacts - if this is the first time you have used the phone, it will ask you Copy new SIM contacts to Contacts?, tap Yes (left soft key). If this doesn't happen then continue with the steps below:
1. Tap Options (left soft key)
2. Tap Settings
3. Tap Contacts to display
4. Tap the contacts you wish to have dispyled and a tick will appear next to them, then tap OK (left soft key)
5. Tap Back (right soft key)
6. SIM card contacts will now show up on the contacts screen, with a SIM card icon next to them
To copy numbers from SIM to phone:
1. Tap Dialler
2. Tap Contacts
3. Press the Menu key
4. Tap More
5. Tap Import contacts
6. Tap SIM card
7. Tap the contacts you wish to Import or press the Menu key and Tap Import all.
W995
If you have contacts on your SIM you will be prompted to copy them to the phone memory when you first insert the SIM and turn the phone on, or first enter the contacts menu.
If not, then to copy from SIM to phone,
1. Select Menu (press Navi key)
2. Highlight Contacts and Select (press Navi key)
3. You will see the message,
4. Copy info from SIM card? It may take a few minutes.
5. Select Yes (press Navi key).
If this does not appear then:
1. Press Options (left soft key)
2. Highlight Advanced and Select (press Navi key)
3. Highlight Copy from SIM and Select (press Navi key)
4. Highlight Copy all and Select (press Navi key)
5. You will now see the message,
6. Copying from SIM card may take a few minutes. Copy now?.
7. Select Yes (press Navi key).
Vivas
To add the names and numbers stored on the SIM card to the contacts list in Contacts:
1. Press the Menu key (white key)
2. Tap Contacts - if this is the first time you have used the phone, it will ask you Copy new SIM contacts to Contacts?, tap Yes (left soft key). If this doesn't happen then continue with the steps below:
1. Tap Options (left soft key)
2. Tap Settings
3. Tap Contacts to display
4. Tap the contacts you wish to have dispyled and a tick will appear next to them, then tap OK (left soft key)
5. Tap Back (right soft key)
6. SIM card contacts will now show up on the contacts screen, with a SIM card icon next to them
How do I create a new contact on my Sony Ericsson phone?
Vivas
1. From the home screen, press the menu button
2. Then contacts,
3. Options,
4. New contact - fill in details and pressing the green tick after each one.
5. When finished press done.
X10
1. From the home screen go to the application menu
2. Press phone book,
3. Tap new contact - fill in details - and then tap return.
4. When finished press done.
X8
1. Press the Red phone button in the bottom right
2. Tap add contact
3. Tap add details
4. Press save
1. From the home screen, press the menu button
2. Then contacts,
3. Options,
4. New contact - fill in details and pressing the green tick after each one.
5. When finished press done.
X10
1. From the home screen go to the application menu
2. Press phone book,
3. Tap new contact - fill in details - and then tap return.
4. When finished press done.
X8
1. Press the Red phone button in the bottom right
2. Tap add contact
3. Tap add details
4. Press save
Where can I view the iPhone user guide?
Apple have created a user guide that can be easily viewed and searched on your computer or printed out and read any time you are away from your computer.
You can open the User Guide and click on links in the table of contents or index to quickly jump to that section.
In Mac OS X, use Safari, Internet Explorer, Preview, or Acrobat Reader
In Windows, use Safari, Internet Explorer, or Acrobat Reader
Click here to view the user guide for iPhone in any available language.
Browsing the user guide directly on iPhone or iPod touch
If you are using iPhone 2.0 software or later, you can easily browse the guide directly on your device. Tap Safari, and then select the bookmark "iPhone User Guide" from the menu.
You can open the User Guide and click on links in the table of contents or index to quickly jump to that section.
In Mac OS X, use Safari, Internet Explorer, Preview, or Acrobat Reader
In Windows, use Safari, Internet Explorer, or Acrobat Reader
Click here to view the user guide for iPhone in any available language.
Browsing the user guide directly on iPhone or iPod touch
If you are using iPhone 2.0 software or later, you can easily browse the guide directly on your device. Tap Safari, and then select the bookmark "iPhone User Guide" from the menu.
Will my existing SIM work in my iPhone?
You will need a 3G SIM for the iPhone. So long as you have this your iPhone will work fine. When you receive your iPhone there will be a tool in the box which will help to insert or remove your SIM.
Business customers must also be on one of our current business tariffs and have the iPhone Bolt On to receive the full iPhone experience.
Pay Monthly customers should be on one of our current iPhone tariffs to receive the full iPhone experience.
If you have a new iPhone 4 then you will need to get a micro sim from your nearest O2 Shop, for more information around micro sims
Business customers must also be on one of our current business tariffs and have the iPhone Bolt On to receive the full iPhone experience.
Pay Monthly customers should be on one of our current iPhone tariffs to receive the full iPhone experience.
If you have a new iPhone 4 then you will need to get a micro sim from your nearest O2 Shop, for more information around micro sims
How do I set up email on my iPhone?
Tap on the 'Mail' icon or go to Settings > Mail, Contacts, Calendars > Add Account, and select from either one of the pre determined e-mail providers or tap 'Other.' Complete the required information and tap 'Save.'
What version of software do I have on my iPhone?
To find the software version of your phone either, Synchronise your handset with iTunes and the software version will appear on the 'Summary' screen or
1 Tap 'Settings'.
2 Tap 'General'
3 Tap 'About'.
1 Tap 'Settings'.
2 Tap 'General'
3 Tap 'About'.
How do I activate my Pay & Go iPhone?
Put the iPhone sim card into your iPhone.
Connect your iPhone to a USB port on your computer (but not on the keyboard) using the dock and cable in the box. iTunes will open automatically
iTunes will guide you through activating and syncing things like contacts, calendars, music, photos, podcasts, videos, email accounts, and web bookmarks.
Download the latest iPhone software if there's an update available
Top up £10 or more
You'll need to change the APN settings to Pay & Go to get things like internet and picture messaging (MMS) to work.
Click here for a step-by-step guide of how to change your settings or follow the below steps:
Go to the settings menu and choose General
Choose Network, then Cellular Data Network
In the Cellular Data APN box, change idata.o2.co.uk to payandgo.o2.co.uk – you don't need to change the username and password
In the MMS APN box, change idata.o2.co.uk to payandgo.o2.co.uk – again, don't change the username or password
Ignore the Visual Voicemail APN box – it's not available on Pay & Go
Turn your iPhone off and on again
Text keyword "MMS" to 1010 for free. We'll set up picture messaging and let you know when it's done.
If you've got a 2G iPhone, you won't be able to send picture messages. But we'll send you a text message with a link so you can view them.
Check out our O2 Guru TV video below:
Connect your iPhone to a USB port on your computer (but not on the keyboard) using the dock and cable in the box. iTunes will open automatically
iTunes will guide you through activating and syncing things like contacts, calendars, music, photos, podcasts, videos, email accounts, and web bookmarks.
Download the latest iPhone software if there's an update available
Top up £10 or more
You'll need to change the APN settings to Pay & Go to get things like internet and picture messaging (MMS) to work.
Click here for a step-by-step guide of how to change your settings or follow the below steps:
Go to the settings menu and choose General
Choose Network, then Cellular Data Network
In the Cellular Data APN box, change idata.o2.co.uk to payandgo.o2.co.uk – you don't need to change the username and password
In the MMS APN box, change idata.o2.co.uk to payandgo.o2.co.uk – again, don't change the username or password
Ignore the Visual Voicemail APN box – it's not available on Pay & Go
Turn your iPhone off and on again
Text keyword "MMS" to 1010 for free. We'll set up picture messaging and let you know when it's done.
If you've got a 2G iPhone, you won't be able to send picture messages. But we'll send you a text message with a link so you can view them.
Check out our O2 Guru TV video below:
How do I update my iPhone's software?
Connect your iPhone to a USB port on your computer (but not on the keyboard) using the dock and cable in the box. iTunes will open automatically.
iTunes will guide you through activating and syncing things like contacts and podcasts.
iTunes will guide you through activating and syncing things like contacts and podcasts.
What does 2MB picture messaging allow me to send?
You will be able to send standard pictures as you do today, however you will also be able to send videos up to approximately 3mins 30secs in length.
What if I try to send a picture message larger than 2MB?
Chances are this will only happen when you try to send video. iPhone will notify you that the video is too large and ask you to choose a section of the video to send.
What is the difference between regular picture messages and 2MB picture messages?
Current picture message service allows you to send files of up to 330kbs in size. The new 2MB picture message service that comes with the Apple iOS 4 software update will allow you to send up to 2MB files.
Is 2MB picture messaging available on all iPhones?
As long as you have Apple iOS 4 on your iPhone 3G, iPhone 3GS and iPhone 4, you will be able to send and receive 2MB picture messages. You will not be able to sent 2MB picture messages from the iPhone 2G.
Will I be able to send and receive videos through 2MB pictures messaging?
The iPhone 3GS and iPhone 4 can send and receive videos via 2MB picture messaging. The iPhone 3G can receive videos via 2MB picture messaging but cannot send.
I have installed iPhone i OS4 Software on my iPhone however I still can't use MMS.
Reset the APNs within settings on the iPhone, as follows:
Settings
General
Network
Cellular data network
Reset Settings
If you're a Pay Monthly customer but are not on an iPhone tariff then you will need to change two APN settings. Under cellular Data tap the APN setting and change it to mobile.o2.co.uk and then under MMS tap the APN setting and change it to wap.o2.co.uk
If you're a Pay & Go customer then you will need to change two APN settings. Under Cellular Data tap the APN setting and change it to payandgo.o2.co.uk and then under MMS tap the APN setting and change it to payandgo.o2.co.uk
Settings
General
Network
Cellular data network
Reset Settings
If you're a Pay Monthly customer but are not on an iPhone tariff then you will need to change two APN settings. Under cellular Data tap the APN setting and change it to mobile.o2.co.uk and then under MMS tap the APN setting and change it to wap.o2.co.uk
If you're a Pay & Go customer then you will need to change two APN settings. Under Cellular Data tap the APN setting and change it to payandgo.o2.co.uk and then under MMS tap the APN setting and change it to payandgo.o2.co.uk
How do I change my Pay & Go iPhone data settings?
As long as you have iPhone 4 or update iPhone 3G or iPhone 3GS with Apple iOS 4, you will be able to send higher quality picture messages.
If you have Pay & Go for iPhone, you will need to ensure that your data (APN) settings are reset. To check this follow the instructions here:
The data settings in your iPhone are automatically set to Pay Monthly, so if you are a Pay & Go customer you will need to change the settings to get things like mobile internet to work.
To do this follow the step by step guide below
Tap Settings on the Home Screen
Tap General
Tap Network
Tap Cellular Data Network
The below screen will be displayed
Tap APN in Cellular Data
Amend the APN from idata.o2.co.uk to payandgo.o2.co.uk as shown below (Please note that "o2" needs to be written with a letter "o" and not a zero)
Scroll to the bottom of the screen and tap APN in MMS (Please note that Visual Voicemail isn't supported on Pay & Go, so there's no need to update the Visual Voicemail APN)
Amend the APN from idata.o2.co.uk to payandgo.o2.co.uk as shown below (Please note that "o2" needs to be written with a letter "o" and not a zero)
The below screen will then appear
Finally, turn your iPhone off and then back on again
Please note: anytime you insert a different SIM or reset your network settings you will need to follow this settings change.
If you have Pay & Go for iPhone, you will need to ensure that your data (APN) settings are reset. To check this follow the instructions here:
The data settings in your iPhone are automatically set to Pay Monthly, so if you are a Pay & Go customer you will need to change the settings to get things like mobile internet to work.
To do this follow the step by step guide below
Tap Settings on the Home Screen
Tap General
Tap Network
Tap Cellular Data Network
The below screen will be displayed
Tap APN in Cellular Data
Amend the APN from idata.o2.co.uk to payandgo.o2.co.uk as shown below (Please note that "o2" needs to be written with a letter "o" and not a zero)
Scroll to the bottom of the screen and tap APN in MMS (Please note that Visual Voicemail isn't supported on Pay & Go, so there's no need to update the Visual Voicemail APN)
Amend the APN from idata.o2.co.uk to payandgo.o2.co.uk as shown below (Please note that "o2" needs to be written with a letter "o" and not a zero)
The below screen will then appear
Finally, turn your iPhone off and then back on again
Please note: anytime you insert a different SIM or reset your network settings you will need to follow this settings change.
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